LEVEL 4
FUNCTIONS
- Extensive oral communication
demands in a very complex work-related
social interaction.
- Leads or guides large groups.
- Facilitates complex group problem
solving and decision making.
- Persuades, instils understanding of
complex subject matter.
- Motivates, conducts negotiations and
mediates.
- Provides clinical counsel; assesses or
evaluates.
- Entertains with preparation.
INFORMATION
- Wide range and depth of subject
matter, interdisciplinary information;
professional, organizational,
theoretical, social issues.
- Language can be highly abstract,
conceptual and technical.
- Information content is very complex
and detailed; deals with facts, opinions,
values, emotions and controversy.
- Requires a high level of inference
and ability to organize, present
and interpret ideas coherently for
analysis, synthesis, decision making and
evaluation.
CONTEXT
- A variety of contexts; complex and
shifting from unpredictable to highly
ritualized.
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BENCHMARKS 11-12
FUNCTIONS
- Obtains, exchanges and presents
information, ideas and opinions for
complex tasks in routine and non-routine
situations in demanding
contexts of language use. (11)
- Contributes to extended authentic
exchanges (over 60 minutes) about
complex, abstract, conceptual and
detailed topics in public, in large
formal and unfamiliar groups. (11)
- Skilfully communicates to persuade,
provide basic counselling, assess needs
or evaluate detailed or complex
information in a one-on-one routine
situation. (11)
- Leads formal group discussions,
meetings or workshops. (12)
- Communicates, in a variety of
situations, to explain complex ideas
to diverse groups, debate arguments
on complex matters, teach, train,
motivate, counsel or guide, mediate,
negotiate, and resolve conflict. (12)
INFORMATION
- In a style and format appropriate
to audience and purpose, gives a
presentation of complex information
and ideas that includes an evaluation
or critique, recommendations,
demands and appeals. (12)
CONTEXT
- Demonstrates complex, accurate
language in presentations with
good flexibility in the structure of
information, organization and delivery style in view of purpose and
audience. (11)
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LEVEL 4
- Describes a problem, some possible
courses of action, and the advantages
of each to a customer, making sure
the customer has enough information
to make a reasonable decision.
- Talks with a customer by telephone,
listening as the customer describes
a problem, interpreting, questioning,
advising, describing (talking through) a
procedure to repair/replace a part.
- Makes presentations to management
(e.g., vice-president) concerning a
major rate change or a proposed
bonus system to increase productivity.
- Questions patients, using language
which is appropriate to the patient’s
age, gender and culture, using
non-technical terminology; listens
with intent to bystanders, family
members and patients’ accounts of an
occurrence; interprets these accounts,
which may be abstract or incomplete.
- Facilitates formal meetings with sales
associates and assistant managers to
deal with long range issues and to
discuss sales trends.
- Discusses difficult construction
adaptations with factory technical
support and engineers. This
communication may be complex
because of the abstract nature of the
discussion and because the discussion
is usually over the telephone. Troubleshooting and
diagnosing, takes several telephone
calls, picking up where a conversation
left off, or beginning again with
another person.
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BENCHMARK 11
- Leads or chairs a discussion or
a teleconference call; keeps the
discussion on topic and moving; helps
the group reach an agreement.
- Gives instructions on complex
unfamiliar work procedures
and technical and non-technical
unfamiliar processes (such as a
research assignment or experimental
procedure) in a demanding and
stressful situation.
- Negotiates a concession from a
supervisor, boss or professor through
logical argumentation.
- As a supervisor, diplomatically
expresses criticism during a detailed
performance evaluation.
- Develops an argument for a set of
reforms to restructure the role of
politicians in policy making.
BENCHMARK 12
- Explores, explains and hypothesizes
about the relationships between
the development of positions and
biases of the speakers/writers, their
assumptions, values and motives, and
the contemporary socio-cultural
context.
- Communicates with a number of
individuals to design/create a complex
project.
- Facilitates a working group discussion:
establishes goals and objectives and
facilitates the process.
- Gives a presentation that ends with
an inspirational or emotional appeal, quotation, question or challenge
for
the audience. Counsels or supports an
individual in a personal or academic/
work-related crisis, when requested
and appropriate.
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