LEVEL 4
FUNCTIONS
- Extensive oral communication
demands in a very complex workrelated
social interaction.
- Leads or guides large groups.
- Facilitates complex group problem
solving and decision making.
- Persuades, instils understanding of
complex subject matter.
- Motivates, conducts negotiations and
mediates.
- Provides clinical counsel, assesses or
evaluates.
- Entertains with preparation.
INFORMATION
- Wide range and depth of subject
matter, interdisciplinary information;
professional, organizational,
theoretical, social issues.
- Language can be highly abstract,
conceptual and technical.
- Information content is very complex
and detailed; deals with facts, opinions,
values, emotions and controversy.
- Requires a high level of inference
and ability to organize, present and
interpret ideas coherently for analysis,
synthesis, decision-making and
evaluation.
CONTEXT
- A variety of contexts; complex and
shifting from unpredictable to highly
ritualized.
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BENCHMARKS 11-12
FUNCTIONS
- Has adequate listening/interpreting
skills to satisfy all academic and workrelated
expectations for competent
understanding of communication. (12)
- Obtains complex detailed information,
ideas and opinions needed for
complex tasks by listening to
extensive, complex authentic
exchanges and presentations in
demanding contexts of language use.
(11)
- Follows most formal and informal
general interest conversations
and academic and professional
presentations on unknown topics by
unfamiliar speakers with a variety of
accents. (11)
- Critically evaluates various/most
aspects of oral discourse. (11/12)
INFORMATION
- Competently and fluently interprets
all spoken discourse, formal and
informal, general and technical, own
field of study or work, in a broad
variety of demanding contexts, live
and audio/video recorded. (12)
- Subject matter is a broad variety
of general and academic topics and
technical discourse in own field. (11)
- Infers most of the unstated
information. (11)
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LEVEL 4
- Listens to a customer to begin to
diagnose a problem; questions and
interprets customer descriptions to
define the area of the problem, aware
that their specific questions lead to
detailed information that make the
job easier; listens with an open mind
for cues that are not immediately
evident. For example, a farmer doesn’t
tell a mechanic that he changed the
parameters in an on-board computer.
Farm equipment . mechanics glean
this type of information by tactful
questioning.
- Deals with frustration and anger
in a customer in the field. For
example, a machine does not do
what the customer believes the sales
representative said it would. The Farm
equipment mechanic works through
the situation in a way that ensures
respect for each person, listens until
the anger is diffused, and then works
on the machine.
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BENCHMARK 11
- In a video/audio-taped formal
discourse, identifies and evaluates
specific examples of conflict resolving,
consensus building and compromise
negotiating language and interpersonal
strategies, and examples of conflict-escalating
language behaviour.
Completes a related task. (11)
- Follows detailed extensive
instructions on complex unfamiliar
work procedures and emergency
response procedures.
- Follows detailed extensive
instructions on how to play a complex
unfamiliar game. (11)
- Listens to a variety of persuasive
oral texts; identifies, analyzes,
compares and evaluates aspects of
persuasiveness in a related task. (11)
- Reconstructs the message or position
of a speaker by following recorded
statements, phrases and sentences
that are scattered in one or many
texts but are connected as views
or ideas. Explains how such specific
statements by a speaker relate to her
or his main message or position on an
issue or topic. (11)
- Summarizes participants’ positions
on the basis of a series of statements
by each in a 20-40 minute debate or
discussion in a two-page summary.
Provides specific details as evidence
for the synthesis. (11)
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