“The women's program changed the program and me and everybody here on how we work with women. [Because?] Because we talked about it. And we were forced to look at things that we didn't have to look at, in order to make it accessible to women.”

“I think that a lot of things get talked about here. They get talked about because something happens and everybody will talk about it on staff. So there seems to be concern. And yet, lots of times, whatever we've thought about or we've said we would do, doesn't go anywhere. And, actually, like again, I think that some of it has to do with the fact that literacy isn't considered to be-like that isn't the main work of literacy, dealing with that stuff. Although we all know that we do, to some extent. But because it's not clearly acknowledged it's hard to find the time or the place or the way to go through what you wanted to do or what everybody said they wanted to do. And to actually feel that you're dealing with what you're feeling. And so I think that we probably talk a lot more about issues than we actually act on here... I don't really know how to make a transition. I haven't known how to make a transition from a place that was about dealing with that to a place that doesn't have any mechanism for dealing with it. Even though people talk about it... ”

“The staff all kind of had a discussion about [possible sexual assault incident]. And we realized that he was preventing her, and then subsequent women-I mean we were trying to be learner-centred in giving this guy literacy, but felt that he was a barrier to women in the program. And see, he was really smart. It was really hard to pin him down between his rights as an individual and his-because we're not detectives and we're not lawyers-his rights as an individual and his freedom. Because we say literacy is a right- his right to have literacy. But we always would go in favour of the women, saying that because there had been other barriers in people's lives, this was one more barrier. I mean you get in and then you get harassed.”