Graphing
Essentials
Entry Level Jobs: General Office Clerk, Customer Service Information and Related Clerks, Mail and Postal Clerks, Shippers and Receivers, Cleaners
| WORKPLACE TASK | Essential Skill |
|---|---|
| Write letters and reports from rough drafts given by the managers | 3 |
| Weigh single boxes then calculate the weight of a skid | 4 |
| Type reports, memos and letters | 8 |
| Talk to clients in person or on the phone to provide them with information and answer questions | 5 |
| Skim incoming mail to see who should deal with it | 1 |
| Share information with co-workers to complete tasks | 7 |
| Write reminder notes to themselves or write notes to co-workers to obtain information | 3 |
| Send e-mail messages to supervisors and co-workers | 8 |
| Scan supplier catalogues when preparing purchase orders | 2 |
| Read labels on supply shelves or incoming mail and produce labels for outgoing mail | 2 |
| Read catalogues to find descriptions of items and ordering information | 1 |
| Page employees over an intercom system | 5 |
| Look up phone numbers and addresses in phone books and office directories | 2 |
| Interact with couriers to clarify pick up and delivery times | 5 |
| Estimate the correct volume of cleaning product to be added to a certain volume of water | 4 |
| Record shipments on a receiving log | 2 |
| Write brief loading and delivery instructions to truck drivers | 3 |
| Estimate how much inventory is available to fill an order | 4 |
| Handle complaints from dissatisfied customers | 5 and 6 |
| Complete tasks within a given amount of time | 6 |
| Complete labels for shipments | 3 and 8 |
| Complete a variety of forms, such as supply order forms, bill payments, invoices and fax forms | 2 |
| Communicate with co-workers to coordinate schedules and tasks | 5 |
| Read order forms to obtain information such as the contents, customer, destination, billing instructions, etc. | 2 |
| Accept payment from customers and check that the amount is correct and give change if required and issue receipts | 4 |