• PARTICIPANT PROFILE: ^{Endnote 19} This includes indicators of barriers to the learner’s goal. Participant profiles will be measured according to a learner’s current level of education, source of income, barriers to participation, age and other demographic information. An agency’s ability to deliver services will partially be determined by the percentages of learners in various demographic groups. This is because some agencies work with harder-to-serve client groups, so the results they achieve will be different from those achieved by agencies that work with other client groups.
• EMPLOYMENT: This includes both employed learners and those who are employment ready. Success will be measured according to the percentages of learners who are employed, ready for employment and/or actively volunteering. (Note: the addition of volunteering as an employment measure is new as of 2007.)
• FURTHER EDUCATION AND TRAINING: These are learners who are prepared to go on to further training or education; success will be measured by their readiness to enter a variety of program options.
• FOUNDATIONS FOR LEARNING: This refers to learners who have a core of foundation or essential skills linked to personal goals and community participation. Success in this area will be measured by the percentage of learners who achieve this foundational level, who report an increase in personal growth, who report an increased involvement in their children’s education and/or who complete their short-term LBS goals.
• PROGRAM GOAL ACHIEVEMENT: This refers to the successful completion of transition path outcomes or individualized planned outcomes. Success will be measured by the percentages of learners who achieve their stated goal.
• LEARNER SKILL ATTAINMENT (LSA) OR ESSENTIAL SKILLS GAIN: This refers to the percentage gain using the Essential Skills scale in areas of Reading Text, Document Use and Numeracy. Success will be measured according to that gain. For more information on LSA, please see CLO’s December newsletter at www.nald.ca/litweb/province/on/clo/newslet/dec07/1.htm

Efficiency is a measure of whether we are doing things right, i.e., offering programs and services in a way that maximizes the use of available resources. Examining these results can help us understand if there might be different ways to deliver programs and services that still meet client needs, have the effect we are aiming for and also save time or money. It can also mean evaluating the services we provide to see if they are related to our stated goals and objectives.

Performance measures for efficiency can include the number of contact hours we provide, the number of learners accessing our information and referral services, the number of learners enrolled, and volunteer contributions.

Client satisfaction refers to the percentage of participants and referral stakeholders who report satisfaction.