STEP II Understanding Cause Summary (Guide pages 8-9)

First list the “vital few” (i.e. one strength and two areas for Improvement identified in Step I). From the list of probable causes identified from your exercises, select 3 for each strength and improvement area over which you have control.

Vital Few from Step 1	Probable Cause(s)
Strength	1.
	2.
	3.
1st Area for Improvement	1.
	2.
	3.
2nd Area for Improvement	1.
	2.
	3.