STEP I Understanding Results (Guide pages 5-7)

Performance
Measure		 Provincial Target Provincial
Minimum
Standard
(Baseline )*		 Agency
Target
(Expected
Result)		 Agency
Current
Result		 Fulfillment of
Expectations
(D) ÷(C)		 Rank
Effectiveness
Status at exit		 70% in E +
FE/T + V 		  Available off
biz plan 		Available off
Activity Report 		%  
Effectiveness
Lost contacts		 < 12% at exit   “ “ %  
Efficiency
# of learners		 51,000   Available off
Schedule B 		     
Client
satisfaction
Learner
Satisfaction
Rate		 85%   Available off
biz plan 		Available off
last LSS report 		%  
Client
Satisfaction
LSS completion
Rate		 N/A       %  
  A B C D E F

*for future use

  1. Determine the variation of your actual result from target in Column E as a positive or negative percentage.
  2. Next, rank the order of your organization's performance in Column F: the best achievement ranked first and the poorest ranked last.

THE VITAL FEW: (Place these in the First Column in Steps 2-4)

Strength  
Area for Improvement  
Area for Improvement