Success is defined as not achieving the benchmarks per se but continually getting closer to them. The benchmarks change and improve effectiveness and efficiency over time.
A factor within the control of the organization, which if changed, will produce the desired outcome.
Is the way in which we integrate the use of performance measurement for system improvement into the fabric of the organizational infrastructures. It does so in a clear and consistent manner where even the best agencies continue to improve.
The degree to which the intended recipients or beneficiaries of a product or service indicate that the product or service meets their needs and expectations for quality and efficiency.
The extent to which an organization, policy, program or initiative is producing its planned outcomes and meeting intended objectives.
The extent to which an organization, policy, program or initiative is producing its planned outputs in relation to expenditure of resources. Efficiency speaks to the process with which resources are transformed into goods and services. Efficiency is most often a measure of program activity.
A statistic or symbol for understanding results achieved.
It should be noted that the words indicator and measure are often used interchangeably. For our purposes the measure is what we wish to assess and indicators are the variables used to assess. (How).
Effectiveness – Outcome Indicator examples: the percentage of clients employed, percentage of employers satisfied with the service or percentage of learners reaching LBS goals.