Efficiency – (Input) Indicator examples: number of workshop hours, number using Information referral services.

Customer Service (Output) Indicator examples: percentage of learners satisfied with the LBS services received.

Key Performance Indicator:

Measurable factor of extreme importance to the organization in achieving its strategic goals, objectives, vision and values, if not implemented properly, would likely result in a significant decrease in customer satisfaction, employee morale, and effective financial management.

Inputs:

Resources (human, material, financial, etc.) allocated to carry out activities, produce outputs and/or accomplish results.

Logic Model:

The logic model:

• Drives the measures not vice-versa.
• Is driven by clear understanding of what a program intends to accomplish.
• Is about the causal sequence of outputs and outcomes.

Measure:

A measure is one of several measurable values that contribute to the understanding and quantification of a key performance indicator. Good measures should follow the SMART rule. (Specific, measurable, accurate, reasonable, timely)

Core Measures:

They are the essential factors of measurement which demonstrate achievement of the organizational or program goals. Ex. Data collection elements from the LBS system could be used to calculate a core measure.

Milestone:

A Milestone is an interim target that measures progress toward the ultimate goal.

Minimum Standard:

The minimum level of achievement on a core measure that MTCU requires a delivery agent to achieve. This is also called the Baseline Standard.