Monitoring:

The process of collecting and analyzing information to track program outputs and progress towards desired outcomes.

Outcome:

The actual effects/impacts or results of the outputs. Outcomes provide relative information, for example: “Percentage of total cases resolved to client satisfaction within “x” weeks.”

Benefit to participants during or after participating in the program. What changes occur in level of participation? There can be three types of Outcomes:

• Short-term Outcomes – changes occurred in level of participation, capacity of partner supports.
• Intermediate Outcomes – changes seen in perceptions, attitudes, knowledge of skills among people or groups in contact with the program.
• Long-term Outcomes – changes happening at a higher level, social, political, technological, economic, and environmental.

Output:

The products or services that result from activities. Outputs are often expressed as, “Number of “x”, for example: number of learners taught.

Partnership:

Partnership describes any formal shared service delivery arrangement, either within the delivery of LBS programmes and or services in the community.

Percentage Fulfillment:

This is the degree to which the expected result or target has been achieved.

Performance Measure:

A performance measure is quantifiable information that provides a reliable basis for assessing achievement, change or performance over time.

A process of assessing progress toward achieving predetermined goals. This includes:

• Information on the efficiency with which resources are transformed into goods and services (outputs).
• The quality of those outputs (how well they are delivered to clients and the extent to which the clients are satisfied).
• Outcomes (the results of a program activity compared to its intended purpose).
• The effectiveness of government operations in terms of their specific contributions to program objectives.