Every governmental department or other external organization that delivers services directly to the Quebec population must provide a statement of services that clearly outlines the objectives and quality of services that they commit to deliver. A detailed strategic plan is submitted that provides details such as the mission, objectives and activities, anticipated results and the performance indicators that will be used to assess the results. An accompanying annual expenses management plan is also required.

The Quebec government has also developed a performance and accountability agreement that is established between an individual service agency and the government department to whom the agency is responsible. The agreement includes:

• the organization’s mission statement and strategic plan
• an annual action plan describing the organization’s objectives and the steps that will be taken to achieve these objectives, and the available resources
• the performance indicators that will validate the results obtained
• a commitment to produce a management report on what results were achieved and how these results compare with the performance of other similar organizations ^{Endnote 28}

An agreement that details the management framework for all resources (human, financial, material and information) of the individual service agency is also required between the government department responsible for the service agency and the Quebec Treasury Board.

An annual management report is submitted to the Quebec National Assembly by the minister responsible that details the results achieved based on the strategic plan’s objectives and that attests to the reliability of the data included as stated by the deputy minister or the head of the organization concerned.

Alberta

The government in Alberta is required to develop a three-year business plan geared to results and performance measurement based on government objectives in the three fields of public interest: People, Prosperity and Preservation. ^{Endnote 29}

An annual report is submitted at the end of each fiscal year and compares the goals set in the business plan to the results achieved. ^{Endnote 30}