The CQS have been in place for several years and most agencies have a process or system in place for achieving them or making progress towards achieving them. The process involves defining the features of the standards and identifying the evidence that shows the standards are met. This process is carried out annually and usually involves consultations with LBS staff along with students, referring agencies and other stakeholders. The results of this process are incorporated into the overall business plan for which the college is accountable.

TASK: Review the eighteen standards and find out which ones are pertinent to your situation. Find out how they are incorporated into program activities, how the overall consultation process works and what the results of the process are.

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Program Monitoring

The focus of the monitoring process is the site visit which is conducted by the LBS field consultant. There are two types of visits according to the new monitoring guidelines implemented in April 2003 – the program monitoring visit and the program support visit. They determine your agency’s compliance with the Guidelines and the Standards, and identify best practice as well as areas that can be improved. A new rating system has also been introduced. They are: exemplary, meets requirements and does not meet requirements. The field consultant will compile a report upon completion of the site visit and forward it to the agency.