1. Understanding Results

List the sources of the information you will use

Tick if information is already available. If not, outline the plan to obtain it.

Expectations:

• MTCU provincial targets for performance measure, e.g., Status at Exit
• Agency targets (previous year- e.g. 06-07) for each performance measure
• Learner expectations
• Partner and Key stakeholder expectations

• Literacy Services Plan (LSP)
• Agency’s annual MTCU business plan
• Schedule B (LBS Contract appendix)
• Program Monitoring Report
• Agency strategic plan
• LBS Program Guidelines
• MTCU letters to field
• Learner satisfaction survey
• Partner survey

Outcomes:

• Agency performance on MTCU targets (year to date)
• Agency performance on other performance measures
• Feedback from learners, partners, stakeholders and staff

• LBS-IMS activity reports
• Agency database
• Learner Satisfaction Survey reports
• Program Monitoring Report
• Client follow up surveys
• Client suggestion box
• Client complaints logs
• Community partners survey
• Staff/Volunteer survey
• Board Member survey