• As a first step in understanding this wish, each staff member agrees to make a small presentation about his or her spiritual beliefs and the holidays connected to these beliefs at a future staff meeting.
• For now, the manager will continue to make decisions about scheduling in as fair a manner as possible.
• Once each person has had a chance to make the presentation, then the staff will begin brainstorming solutions to this scheduling problem. It is hoped that once everyone understands each other's point of view more clearly, the employees will be more willing to accommodate each other's needs.

Improving job skills and processes through mentoring:

• Using the till and cashing out has become a problem. Some staff members are not sure of the cash-out procedures and how to fill out the required form. For others, finding the key on the till that relates to each food item is difficult.
• Staff members have decided to mentor each other concerning these problems. Some employees have been working there for six months and are very familiar with all procedures. They will act as coaches to the less skilled workers.
• Some members suggest colour coding the till keys to make them easier to find. The manager agrees to put this plan into action.
• Some of the abbreviations for food items on the till keys are confusing. The staff members suggest new abbreviations, and practise memorizing them using flash cards.

Reading Level 2

Learners will demonstrate knowledge of the foundations of reading.

Speaking Level 1

Learners will speak in conversation, discussion, or small groups in familiar situations for practical purposes.

Learners will share or present information in familiar situations in order to practise public discussion.

Listening Level 2

Learners will listen with understanding for a variety of purposes.

Learners will demonstrate that listening is an active process of constructing meaning.

Observing & Viewing Level 1

Learners will observe for practical purposes and social skills development.