• Section 1, Successful Communication, recaps the main factors of effective communication and introduces the challenges faced in order to make information accessible, clear and credible.
• Section 2, Successful Written Communication, provides tips for formulating, organizing and presenting written information.
• Sections 3, 4 and 5, Successful Verbal Communication, Successful Televisual Communication and Successful Internet Communication respectively, highlight tips specific to each means of communication.
• Sections 6, 7 and 8, Evaluation Tools, Contacts and Canadian and International Initiatives respectively, support efforts to ensure successful communication.

All sections have been individually prepared so that they may be used separately. Nevertheless, the key factors for successful communication (tab 1) and tips for writing in plain language (tab 2) apply to all communication means.

Lastly, this is an evolving document and may be updated as required in order to meet your needs. Consequently, please share any suggestions and comments you may have directly with Communication Canada’s Research Branch by calling (613) 992-6906 or by e-mailing info@communication.gc.ca.