COURSES OF ACTION
Make information easy to find

Tips:

  • Define sections in such a way that the recipient can quickly and easily find what is of interest
  • Compile a table of contents
  • Use meaningful titles and headings so as to indicate a subdivision
  • Be consistent with typographical emphasis techniques:
    • bold and italicized font
    • underlining
    • UPPER/lower case contrast
    • colour shading, gradation
    • borders
    • graphics, diagrams, graphs and tables
Use open space

Tips:

  • Avoid presenting crowded information
  • Use generous margins and spread out the information
  • Avoid creating irregular spaces in the document, for example by using left alignment
  • Leave empty spaces to allow the recipient to take notes
  • Avoid word breaks (i.e. from the end of one line to the beginning of the next)
Use typographical techniques with care

Tips:

  • Use serifed fonts for the body of the text and limit sans serif fonts to titles and subtitles
  • Use a 12-point type or larger
  • Avoid text or sentences all in uppercase
  • Use bold format wisely to emphasize important ideas
  • Use underlining sparingly: it considerably reduces readability
  • Avoid light characters or colours on a dark background