Tips:

• Do not overuse bold characters, which can negate the recall value
• Avoid the use of italics and upper case for long passages
• Reserve underlining for text hyperlinks

Tips:

• Permit re-sizing of windows and, if possible, offer an icon to increase text size
• Pay attention to download times
• Optimize the weight to quality ratio for images and page content
• Avoid unnecessary animation

Tips:

• Correctly identify the source: the name of the organization should always be evident
• Examine the possibility of electronic messaging, forums and Internet chat
• Offer on-line help
• Reserve a section for frequently asked questions (questions and answers)

Tips:

• Plan for upgrade solutions when technology becomes outdated (stand-alone version, image replacement text, downloading of software for multimedia)
• Respect standards for browsers, colour palettes and screen resolution
• Ensure the efficiency of the internal search engine