The following studies demonstrate the successful application of the principles of plain language. They reinforce the tips set out in section 2, Successful Written Communication, for the implementation of plain language principles. Please note that examples featured in the studies appear in their original language. A vocabulary reference tool has also been included.
The first study, Special Edition of The East Coast Reader on the 2001 Speech from the Throne, deals with the presentation of information on government policy in plain language. The East Coast Reader is a Nova Scotia newspaper for individuals with low literacy skills. This study provides a brief overview of the process for communicating in plain language and provides many examples of how to do so.
The second study, Communications from Human Resources Development Canada’s Income Security Program, presents information on an initiative to revise communications sent to clients of the Disability Benefits Division. The study briefly examines the editing process and also provides several examples of techniques for writing in plain language.
The third study, Services for First Nations People Guide, examines a publication produced by Communication Canada in collaboration with Indian and Northern Affairs Canada. A summary of the steps taken to produce the guide is followed by an excerpt from the publication outlining some of the fundamental strategies for communicating with First Nations.
The fourth study, Canada Customs and Revenue Agency’s Readability and Editing Section, relates the efforts of the Agency to communicate in plain language. More specifically, the study describes the implementation of the Readability and Editing Section. It presents the service, particularly the process followed for editing and readability of texts. It also indicates the contribution of the Section’s experts to the development of communication initiatives. The study provides two concrete examples of projects that were undertaken and successfully completed.
Finally, Simplifying Vocabulary offers suggestions on how to use everyday language. For a message to be understood, it is important to use everyday language, understandable by all.