LBS Level: 1
Demonstration Title: Making an Appointment
| Assessment Tool Marking Scheme | ||
|---|---|---|
| Learning Outcome | Criteria | # of Marks |
| Read with understanding for various purposes | Determines how long a hairstyling procedure will take | /2 |
| Determines how much the procedure will cost | /2 | |
| Determine whether cost includes tax | /1 | |
| Locate a specific hairstylist’s schedule | /2 | |
| Find a time slot that will meet the client’s needs | /2 | |
| Write clearly to express ideas | Prints the client’s name and telephone number legibly in the appropriate space | /5 |
| Completes the cover sheet correctly | /5 | |
| Speak and listen effectively | Uses appropriate greeting | /1 |
| Asks the client which hairstylist s/he would like to use | /2 | |
| Asks what time of day the client wants the appointment | /2 | |
| Give the client the correct amount of time for the procedure | /2 | |
| Give the client the correct cost of the procedure | /2 | |
| Asks the client for name and telephone number | /2 | |
| Uses an appropriate conclusion | /2 | |
| Total Marks |
|
|
The level of performance required for success in this demonstration is
The agreed upon amount of time for the learner to complete this task is