Demonstration Title: Making an Appointment
Instructions and Script for Demonstration
Instructions for the Learner:
- For this activity, you will be able to use
- an appointment book
- a price list and procedure chart (tells you how long the procedures will take)
- a glossary of terms if you need it
- Today you’re going to use the skills you’ve been working on in a real life situation. You
will pretend to be the receptionist at a hair salon, and I will be a customer who drops in to
make an appointment.
- During the conversation, you will be expected to
- decide on my hair length: is it short, medium or long?
- figure out whether or not my regular styllist will have time to give me a perm
- tell me how long the perm will take and how much it will cost. You can refer to price list and procedure charts.
- book the appointment for me. To do this, you will print my name, telephone number and the procedure I’m having done in the right spot on the calendar
Do you have any questions before we begin?
Instructor:
Good morning (afternoon), ( learner’s name ).
Learner:
(An appropriate greeting and instructor’s name). Learner asks how s/he can be of service.
Instructor:
I’d like to book an appointment to get a perm this coming Friday. I think that’s June 7th.
Learner:
The learner should ask with whom the instructor would like to make an appointment.
Instructor:
I’d rather have Anna do the perm. She’s so good at it.
Learner:
The learner should ask the instructor for the preferred time of day.
Instructor:
I’m a little pressed for time in the morning. How long will it take?
Learner:
The learner should refer to the “Procedure Times” chart, and consider the
instructor’s hair length. The learner gives the instructor the appropriate length of
time for the procedure, according to the chart.