FROM THE PLAIN LANGUAGE ASSOCIATION INTERNATIONAL (PLAIN)
www.plainlanguagenetwork.org
(reprinted with permission)
from an insurance company
form letter (original)
We have recently implemented an
enhancement to our computer
system that will enable us to provide
better service to our valued
customers. This has resulted in a
slight delay in the processing of
your renewal. The difference you
will notice is in the payment schedule.
Your annual policy premium
has been divided over 11 (eleven)
months, and as a result your
monthly payment will have increased
due to the reduced number
of monthly instalments
revised
We are a little late in sending your
renewal documents because we
have made a change in our computer
system in order to provide better
service. Your annual premium will
now be divided over 11 months
instead of 12 so the monthly payment
will increase slightly.
from an industrial
inspection report
During the inspection, load checking
of several tendons in the upper
stressing gallery of G4 was witnessed.
Several points were raised
with the company about this procedure.
These were: the numbering of
the tendon anchorages, the numbering
of strands for load checking
and the calibration of the feeler
gauge used to determine when
tendon lift-off occurred. The company
reported that all the loadchecking
procedures were under
review. The latter point was accepted
and would also be incorporated
into the procedure. These
changes will be reviewed by the
author during the next site visit.
revised
During the inspection, I watched
load checking of several tendons in
the upper stressing gallery of G4
and raised the following points with
the company about this procedure:
the numbering of the tendon anchorages,
the numbering of strands
for load checking, and the calibration
of the feeler gauge used to
determine when tendon lift-off
occurred. The company reported
that all the load-checking procedures
were under review but accepted
the last of these points and
said they would incorporate it into
their procedures. I will review these
changes during my next site visit.