A large number of focus group participants further noted they were not aware that Health Canada was providing information online. These participants indicated that more should have been done to communicate the availability of this information through other traditional channels. It was viewed that this would have better enabled “new users” to take a multi-channel approach to seeking information on SARS. Further, “near” and “far non-users”, a number of whom report they experience the Internet by proxy through members of their social group, indicated may have been able to request friends and family obtain online information on their behalf if they were made aware of its availability.