While not unanimous, during focus group discussions both “near” and “far non-users” expressed a high level of interest in computer and Internet usage training. When asked to describe the type of material that should be covered and what an appropriate starting point should be, those expressing interest stated that development programs should begin with the absolute basics of computer ownership and Internet usage.

Focus group participants indicated skills should be transferable to home computer usage and home Internet access. To this end, “near” and “far non-user” focus group participants indicated that training should begin basic computer ownership-related skills. Specific examples of this type of training included how to plug in a computer and its components (i.e., keyboard, monitor, printer) and how to safely turn the machine on and off. The fear of some non-users of pushing the wrong button and doing irrevocable damage to a computer is genuine.

From plugging a computer in, non-user participants expressed a desire for instruction in how to purchase a computer and what would they need to obtain home Internet access. Participants indicated they did not trust retailers to provide accurate information, and that a third party resource would provide them with unbiased information and possibly a connection to programs that may help them to obtain a refurbished computer or better understand non-computer home access options in the community (Web-TV).

Focus group participants believed general computer and Internet-related software skills development should follow once base skills and options for home computer ownership have been provided. Where possible and appropriate, participants further indicated software skills development should be transferable to and facilitate usage from primary access locations, specifically the home and the workplace. Creating linkages between skills programming and usage from primary locations will increase the perception that public access sites enhance usage, and reduce the belief these sites are an unappealing peripheral alternative to home or workplace Internet usage.