Appendix 2A Interview Instrument – Managers' Tool

A. General contextual questions

• Job position of contact person
• Length of time with present establishment
• Information about the establishment:
• When was your business established?
• How long have you been at this location?
• How would you classify your restaurant?
• How many employees do you have?
• How many ESL employees do you have?
• What is the general age of the employees?
• What education have your employees completed in general?
• How many are over or under 40?
• Do you have staff turnover?
• How would you rate your employee turnover (low, medium, high)?
• What area do you have the greatest turnover?
• What hours are you opened?
• What is your busy season?
• Do you hire extra people then?

B. Employee Training

1. What training do you consider essential for all your employees? How do they get the training? Have they taken: Service Best, ATEC certification, or Responsible Alcohol Service?
2. Do you train or do you send employees out for training?
3. If you train, how do you currently handle the training for the employees here? What works best? One to one, small group, hand-outs...
   Do you make modifications to your training because of English proficiency, literacy, age, gender or disabilities?
4. Have you ever taken the Food Safety and Sanitation certification?
   If yes, how have you passed on the information to the employees?
5. What programs do you use to train employees in food handling and hygiene? How is this delivered?
6. Do you think it is important for all employees to take the food safe handling training? Why or why not?
7. What are the barriers to you to provide food safety training?
8. What would make it easier for you to provide food safety training for employees? Where? When? How? (format, fee)
9. What would make it easier for employees to take training?
10. Alberta legislation now requires that one person per shift on site be certified in food safety and sanitation. Would you feel confident that all of the employees would be able to successfully complete the course?
11. What kind of training might help employees? Comments
    
    ________  Reading in house material
    ________  Working with documents (graphs, charts, tables)
    ________  Oral communication (speaking/listening)
    ________  Math skills and measurement: gauges, instruments,
    ________  Computers/electronic equipment
    ________  Buddy system (how to train co-workers)
    ________  Other