Table of Contents

• Acknowledgments
• Executive Summary
• Introduction
  • Study Context
  • Background
  • Food Safety Certification
  • Essential Skills at Work
  • Collaborating Organizations
• Conducting the Research
  • Goals and Objectives
  • Methodology
  • Project Activities
  • Profile of the Participating Food Operations
  • Profile of Employees
• Results of the Research
  • The Importance of Food Safety
  • Training in the Food Services Industry
  • Current Training Methods and Programs
  • Barriers to Training and Certification
  • The Impact of Limited Essential Skills
  • Suggestions for Solutions, Incentives and Supports
• Conclusions and Issues
  • Key Project Learnings
  • The Realities and Challenges of the Food Services Business
  • Increased Focus on the Need for Food Handling Practices
  • Essential Skills and Food Safety Training
  • Barriers to the Implementation of Food Safety Training
• Recommendations
• References/Bibliography/web sites
• Appendices
  • Appendix 1 - Terms of Reference – Overview of Project
  • Appendix 2A Interview Instrument – Managers' Tool
  • Appendix 2B Interview Instrument – Employees' Tool
  • Appendix 3 - Principles of Plain Language Writing
  • Appendix 4 - Training Material Review