4. Training programs should be developed and offered with the focus on learner success.

4.1 clear program objectives

4.2 training intake process distinct from decisions about an individual’s income support

4.3 accessible information to help participants make informed decisions

4.4 initial and ongoing counselling to participants

4.5 formal assessment of skills and prior learning as part of the assessment process

4.6 all the necessary assessments to ensure learner suitability to the program