2. Try to write as if you are explaining your points to a group of typical readers.
   
graphic: pencil bullet Imagine your readers know almost nothing about your subject. Proceed in the order that will be logical for them.
   
graphic: pencil bullet Use a friendly, conversational tone. Use I, we and you whenever possible.
 
3. Choose familiar words and phrases.
   
graphic: pencil bullet Write in the way your audience might speak. It’s fine to use contractions (don’t instead of do not), or a preposition at the end of a sentence.
   
graphic: pencil bullet Avoid jargon and technical language. If some technical terms are necessary, define them in the text or in a glossary.
   
graphic: pencil bullet Always use the complete version of an acronym or short form the first time it appears. The acronym can follow in brackets if it’s important for the reader to know it.
   
graphic: pencil bullet Repeat key words in the same form to help the reader become familiar with them.
   
graphic: pencil bullet Avoid nouns made from verbs (called nominalizations — for example — protection, isolation, immunization). It’s better to revise the sentence so that you use the verb to emphasize the action.
   
graphic: pencil bullet Avoid abstract language, idioms or images that depend on readers having a common background.
   
graphic: pencil bullet Watch for language that demonstrates gender, class or cultural bias.
   
graphic: pencil bullet Avoid long strings of words and other forms of padding. You’ll find some examples, with their simple alternatives, in Section Four.