LEVEL 2
FUNCTIONS
- Moderate oral communication
demands.
- Exchanges information.
- Obtains information by questioning
multiple sources.
- Follows and gives detailed multi-step
instructions.
- Gives a formal greeting.
- Reassures and comforts.
- Deals with minor conflict and
complaints.
- Leaves and receives complex
recorded messages.
- Presents and discusses simple options
and advice on choices.
- Participates in routine meetings.
- Co-ordinates work with several other
individuals.
INFORMATION
- Moderate range of subject matter,
familiar topics, usually one main issue.
- Language is both factual or concrete
and abstract.
- Moderate range of general and
context specific or technical
vocabulary and idiom.
- Information content is moderately
complex and detailed, deals mostly
with facts but may also deal with
emotions and opinions.
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BENCHMARKS 7-8
FUNCTIONS
- Comprehends main points and most
important details in oral discourse in
moderately demanding contexts of
language. (7)
- Communication is live, or video- and
audio-mediated. (PC7)
- Follows clear and coherent extended
instructional texts and directions. (8)
- Follows clear and coherent phone
messages on unfamiliar and non-routine
matters.(8)
- Determines mood, attitudes and
feelings. (8)
- Follows most formal and informal
conversations, and some technical
work-related discourse in own field at
a normal rate of speech. (8)
INFORMATION
- Understands an expanded range of
concrete, abstract and conceptual
language (8)
- Understands an expanded range of
concrete and idiomatic language. (7)
- Follows discourse about abstract and
complex ideas on a familiar topic. (8)
CONTEXT
- Follows most formal and informal
conversations on familiar topics at a
descriptive level, at a normal rate of
speech, especially as a participant. (7)
- Tasks are in a standard format, with
items to circle, match, fill in a blank
and complete a chart. (PC8)
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LEVEL 2
- Interacts with a supervisor to receive
instructions, to obtain help with
paperwork, problem customers or
particular accounts and to obtain
approvals and signatures.
- Interacts with the manager to ask
advice on how to deal with a difficult
customer.
- Takes direction from supervisors and
reports to them any problems with
customer payments, delays or work
schedules.
- Interacts with a supervisor or
manager to get approval for
settlements and modes of repayment
and to report cases which are being
brought to the court system.
- Participates in staff meetings to
discuss problems and new policies
and to exchange opinions on current
procedures.
- Listens during staff meetings to learn
about new equipment, procedures or
developments, to evaluate the process
or to make suggestions for users.
- Interacts with supervisors to discuss
work schedules, procedures and goals.
- Listens to an answering machine in
the office, taking note of complaints
and requests to which they must
respond.
- Interacts with writers, artists and
freelancers who have suggestions for
articles or designs.
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BENCHMARK 7
- Takes pre-recorded phone messages
with 5-7 details. (7)
- Listens to interactions in a court of
law or between law enforcement
officials and civilians. Responds to
questions according to task format
(e.g., true/false, circle the correct
answer, etc.).
- Evaluates the factual accuracy of oral
directions/instructions by checking
details on a map.
- Listens to a presentation on gardening
conditions, procedures and regional
plants in two different regions. Retells,
responds to questions or completes a
chart.
BENCHMARK 8
- Identifies specific factual details and
inferred meanings.
- Listens to public announcements,
commercials and infomercials
that contain extended warnings,
suggested solutions to problems
or recommendations. Responds to
questions according to task format
(e.g., true/false, circle the correct
answer, etc.).
- Follows first aid or other emergency
instructions by phone.
- Follows instructions on the phone to
install software on a computer.
- Listens to a presentation on basic
personality types, learning styles or
life styles. Identifies main idea, details
and transition points.
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