LEVEL 3
COMPLEXITY OF THE DOCUMENT:
- Document is somewhat complex.
Multiple pieces of information
organized in sections with subheadings
or subparts (e.g., complex
tables; or
- May be multiple simple documents
that may include more than one
document type (e.g., pie chart and bar
graph).
- May be specialized document types
(i.e., familiarity with the document
type is required for interpretation):
Pareto charts, isometric drawings,
Gantt charts.
COMPLEXITY OF INFORMATION ENTRY:
Information Search:
- Locating one or more pieces of
information using multiple search
criteria; or
- The results of one search in a
subsequent search (e.g.,. finding the
chemical composition of paint from
its label then using that information to
search Material Safety Data Sheets).
Information Entry:
- Entering multiple pieces of
information.
Thinking Process:
- A moderate degree of inference
is required. The match between
the information entered in the
document(s) and the information
required may be ambiguous.
COMPLEXITY OF
INFORMATION USE:
- Some knowledge of the content
(i.e., substance) of the document is
required to use the information.
- Some analysis required involving
selection and integration of
information.
- Information found in the document(s)
must be integrated (e.g., integrate
information from two diagrams in a
repair manual to troubleshoot the
problem).
- Information must be combined
for entry onto the document (e.g.,
completing a monthly quality control
form by integrating information from
several lines).
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BENCHMARKS 7, 8
INFORMATION SEARCH
- Locates and integrates, or compares /
contrasts 2-3 specific pieces of
information in visually complex
texts (e.g., tables, calendars, course
schedules, phone directories, almanacs,
cookbooks) or across paragraphs or
sections of text. (7/8)
- Language is concrete and abstract,
conceptual and technical. Text
contains facts and opinions; some
information is explicit and some is
implied. Inference may be required in
comprehending the text. (7/8)
- Can extract relevant points, but may
require clarification of idioms and of
various cultural references. (8)
INFORMATION ENTRY
- Writes routine business letters (e.g.,
letters of inquiry, cover letters for
applications) and personal and formal
social messages. (7/8)
- Texts: memo, a letter of request, a
work record log entry). (7)
- Texts are varied and may be of a
specialized or technical nature. (8)
- Fills out complex formatted
documents. (8)
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- Refers to diagrams and supporting
numerical data, such as ratios showing
odds, to learn the rules of a game and
explain them to players.
- Consults manuals containing assembly
drawings and diagrams to service
equipment.
- Gets information from graphs, such as
real estate trends.
- Completes accident report forms
when accidents occur.
- Reads computer lists of information
about sales by category to be able to
balance the payments and charges,
using up to 10 documents at a time.
- Plots information on a graph, for
example, to show the volume and
subject matter of telephone calls and
customer visits.
- Reads assembly and schematic
drawings and diagnostic trees in
manuals to identify, maintain and
assemble parts and to diagnose
problems.
- Reads assembly drawings to establish
the sequence of parts installation.
- Reads blueprints of the equipment
to obtain information about material
thickness, angles or dimensions.
- Reads and interprets data obtained
from employee or customer surveys.
- Reads maps to pinpoint the location
where emergency response is
required and to plan the quickest
route to a targeted address. Must
read the maps carefully so as to not
confuse a road and a street with the
same name.
- Reads charts, such as bar and pie
charts, which show information about
sales completed or market share
achieved.
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INFORMATION SEARCH
(7/8)
- Reads authentic notes, e-mail
messages and letters expressing
gratitude and appreciation, complaint,
disappointment, satisfaction and
dissatisfaction; identifies factual
details/inferred meanings.
- Explains how to assemble a simple
object according to written
instructions and diagrams.
- Obtains information from public
health advisories, municipal notes and
penalty payment forms, community
newsletters and bulletins; decides on
action.
- Interprets / explains information in
a moderately complex diagram in a
basic science text.
- Interprets selections from texts about
safety precautions at a workplace
(e.g., WHMIS: Workplace Hazardous
Materials Information System), by
locating and integrating 3-4 pieces of
information from the text.
- Based on information, completes an
unfinished classification / categorization
diagram.
INFORMATION ENTRY (7/8)
- Writes an effective personal résumé
and a formal covering letter, letter
of application for employment to a
personnel / human resources manager.
- Fills out application forms of any
length.
- Writes a report/memo in paragraph
format: progress, action plan, incident
inspection (e.g., what has been
discovered or why something is not
working the way it should).
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