DOCUMENT USE

Baseline: ES Level 3

ES: GLOBAL DESCRIPTION CLB: GLOBAL DESCRIPTION ES: DOCUMENT USETASKS CLB: READING / WRITING TASKS

LEVEL 3 COMPLEXITY OF THE DOCUMENT:

  • Document is somewhat complex. Multiple pieces of information organized in sections with subheadings or subparts (e.g., complex tables; or
  • May be multiple simple documents that may include more than one document type (e.g., pie chart and bar graph).
  • May be specialized document types (i.e., familiarity with the document type is required for interpretation): Pareto charts, isometric drawings, Gantt charts.

COMPLEXITY OF INFORMATION ENTRY:

Information Search:

  • Locating one or more pieces of information using multiple search criteria; or
  • The results of one search in a subsequent search (e.g.,. finding the chemical composition of paint from its label then using that information to search Material Safety Data Sheets).

Information Entry:

  • Entering multiple pieces of information.

Thinking Process:

  • A moderate degree of inference is required. The match between the information entered in the document(s) and the information required may be ambiguous.

COMPLEXITY OF INFORMATION USE:

  • Some knowledge of the content (i.e., substance) of the document is required to use the information.
  • Some analysis required involving selection and integration of information.
  • Information found in the document(s) must be integrated (e.g., integrate information from two diagrams in a repair manual to troubleshoot the problem).
  • Information must be combined for entry onto the document (e.g., completing a monthly quality control form by integrating information from several lines).

BENCHMARKS 7, 8 INFORMATION SEARCH

  • Locates and integrates, or compares / contrasts 2-3 specific pieces of information in visually complex texts (e.g., tables, calendars, course schedules, phone directories, almanacs, cookbooks) or across paragraphs or sections of text. (7/8)
  • Language is concrete and abstract, conceptual and technical. Text contains facts and opinions; some information is explicit and some is implied. Inference may be required in comprehending the text. (7/8)
  • Can extract relevant points, but may require clarification of idioms and of various cultural references. (8)

INFORMATION ENTRY

  • Writes routine business letters (e.g., letters of inquiry, cover letters for applications) and personal and formal social messages. (7/8)
  • Texts: memo, a letter of request, a work record log entry). (7)
  • Texts are varied and may be of a specialized or technical nature. (8)
  • Fills out complex formatted documents. (8)
  • Refers to diagrams and supporting numerical data, such as ratios showing odds, to learn the rules of a game and explain them to players.
  • Consults manuals containing assembly drawings and diagrams to service equipment.
  • Gets information from graphs, such as real estate trends.
  • Completes accident report forms when accidents occur.
  • Reads computer lists of information about sales by category to be able to balance the payments and charges, using up to 10 documents at a time.
  • Plots information on a graph, for example, to show the volume and subject matter of telephone calls and customer visits.
  • Reads assembly and schematic drawings and diagnostic trees in manuals to identify, maintain and assemble parts and to diagnose problems.
  • Reads assembly drawings to establish the sequence of parts installation.
  • Reads blueprints of the equipment to obtain information about material thickness, angles or dimensions.
  • Reads and interprets data obtained from employee or customer surveys.
  • Reads maps to pinpoint the location where emergency response is required and to plan the quickest route to a targeted address. Must read the maps carefully so as to not confuse a road and a street with the same name.
  • Reads charts, such as bar and pie charts, which show information about sales completed or market share achieved.

INFORMATION SEARCH (7/8)

  • Reads authentic notes, e-mail messages and letters expressing gratitude and appreciation, complaint, disappointment, satisfaction and dissatisfaction; identifies factual details/inferred meanings.
  • Explains how to assemble a simple object according to written instructions and diagrams.
  • Obtains information from public health advisories, municipal notes and penalty payment forms, community newsletters and bulletins; decides on action.
  • Interprets / explains information in a moderately complex diagram in a basic science text.
  • Interprets selections from texts about safety precautions at a workplace (e.g., WHMIS: Workplace Hazardous Materials Information System), by locating and integrating 3-4 pieces of information from the text.
  • Based on information, completes an unfinished classification / categorization diagram.

INFORMATION ENTRY (7/8)

  • Writes an effective personal résumé and a formal covering letter, letter of application for employment to a personnel / human resources manager.
  • Fills out application forms of any length.
  • Writes a report/memo in paragraph format: progress, action plan, incident inspection (e.g., what has been discovered or why something is not working the way it should).