DOCUMENT USE

Baseline: ES Level 4

ES: GLOBAL DESCRIPTION CLB: GLOBAL DESCRIPTION ES: DOCUMENT USETASKS CLB: READING / WRITING TASKS

LEVEL 4 COMPLEXITY OF THE DOCUMENT:

  • Document is complex. Multiple pieces of information organized in multiple sections with one additional component, such as colour coding, scale, perspective and symbols, (e.g., complex paint charts, floor plans; or
  • Multiple documents and multiple types.
  • Specialized document types (i.e., familiarity with the document type is required for interpretation): Pareto charts, isometric drawings, Gantt charts.

COMPLEXITY OF INFORMATION ENTRY:

Information Search:

  • Locating multiple pieces of information using multiple search criteria which may have to be developed by the user; or
  • The results of one search in a subsequent search.

Information Entry:

  • Entering multiple pieces of information.

Thinking Process:

  • Considerable inference may be required. The match between the information found or entered in the document(s) and the information required may be ambiguous. One or more distracters may hinder the process of finding and/or entering the correct information.
  • The information needed may be mentally restructured into categories devised by the user.

COMPLEXITY OF INFORMATION USE:

  • Specialized knowledge of the content (i.e., substance) of the document may be required.
  • Multiple pieces of information from multiple sources are synthesized. The quality of the information may be evaluated for accuracy and omissions.
  • Information must be synthesized for entry onto the document (e.g., preparing tax returns using data from many sources).

BENCHMARKS 9 & 10 INFORMATION SEARCH

  • Uses inference to locate and integrate several pieces of abstract information across paragraphs or sections of visually complex or dense text. (9)
  • Reads authentic multipurpose texts, including complex charts, tables and forms, articles, research papers and manuals. (10)
  • Searches through complex displays of information and can use high-level inference to locate and integrate several specific pieces of abstract information from various parts of text. (10)

INFORMATION ENTRY (10)

  • Reproduces complex extensive information and ideas from multiple sources as an accurate outline and a summary or abstract of a desired length and detail level for other people or for own use.
  • Writes technical, commercial, organizational or academic messages such as letters, faxes, memos, e-mails and short formal reports.
  • Fills out and constructs complex forms and other formatted documents.
  • Reads and interprets statistical tables in manuals or research reports.
  • Interprets line graphs and pie charts about sales trends to develop marketing strategies, drawing on her/his specialized knowledge of an industry or a field.
  • Uses a blueprint of the whole plant to locate equipment, such as a specific valve.
  • Monitors computer screens displaying schematic and analogue representations of various sections of the process. The displays include diagrams, graphs and charts. Operators analyze numerous screens of information about processing rates, levels, ratios, percentages and trends.
  • Interprets information contained in complex tables and financial data represented as graphs with multiple plots and scales; uses amortization rates and interest rate tables; interprets plots representing rate of return projections.
  • Refers to graphs to compare data, such as alarm system coverage from month to month, or to examine trends in crime statistics.
  • Reads archival documents.
  • Interprets scale drawings such as blueprints, golf course plans, topographical maps, architectural drawings showing drainage and irrigation.
  • Reads graphs and tables, and interprets other visual presentations of information such as timeline representations.
  • Reads manuals using different formats and symbols.
  • Reads diagnostic flow charts to determine a problem with a machine.

BENCHMARKS 9 & 10 INFORMATION SEARCH

  • Reads policy and procedure manuals, equipment installation / manuals, user product guides and health and safety advisories.
  • Reads forms, financial tables, blueprints, computer programs with multiple menus and navigational functions.
  • Looking at complex diagram / overview of a manufacturing operation, compares accuracy of graphic information with the detailed descriptive text.
  • Locates several pieces of information involving a complex search of online electronic reference sources or a variety of reference materials in libraries, archives.
  • Interprets and converts survey information from a questionnaire into percentages / categories as texts and graphs.

INFORMATION ENTRY

  • Reproduces information from several complex visual graphics in paragraph format.
  • Writes a report that describes, compares and summarizes data recorded in a number of formats.
  • Using a standard legal form, writes an agreement, offer to purchase or work contract.
  • Describes and compares two processes (e.g., routines, sequences, cycles, states, systems, components and their functions) in own area of study or work.