LEVEL 4
COMPLEXITY OF THE DOCUMENT:
- Document is complex. Multiple
pieces of information organized in
multiple sections with one additional
component, such as colour coding,
scale, perspective and symbols, (e.g.,
complex paint charts, floor plans; or
- Multiple documents and multiple
types.
- Specialized document types (i.e.,
familiarity with the document type is
required for interpretation): Pareto
charts, isometric drawings, Gantt
charts.
COMPLEXITY OF INFORMATION ENTRY:
Information Search:
- Locating multiple pieces of
information using multiple search
criteria which may have to be
developed by the user; or
- The results of one search in a
subsequent search.
Information Entry:
- Entering multiple pieces of
information.
Thinking Process:
- Considerable inference may be
required. The match between the
information found or entered in the
document(s) and the information
required may be ambiguous. One
or more distracters may hinder the
process of finding and/or entering the
correct information.
- The information needed may be mentally
restructured into categories devised by
the user.
COMPLEXITY OF INFORMATION USE:
- Specialized knowledge of the content
(i.e., substance) of the document may
be required.
- Multiple pieces of information from multiple
sources are synthesized. The quality of the
information may be evaluated for accuracy
and omissions.
- Information must be synthesized for entry
onto the document (e.g., preparing tax
returns using data from many sources).
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BENCHMARKS 9 & 10
INFORMATION SEARCH
- Uses inference to locate and integrate
several pieces of abstract information
across paragraphs or sections of
visually complex or dense text. (9)
- Reads authentic multipurpose texts,
including complex charts, tables and
forms, articles, research papers and
manuals. (10)
- Searches through complex displays
of information and can use high-level
inference to locate and integrate
several specific pieces of abstract
information from various parts of
text. (10)
INFORMATION ENTRY (10)
- Reproduces complex extensive
information and ideas from multiple
sources as an accurate outline and
a summary or abstract of a desired
length and detail level for other
people or for own use.
- Writes technical, commercial,
organizational or academic messages
such as letters, faxes, memos, e-mails
and short formal reports.
- Fills out and constructs complex
forms and other formatted
documents.
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- Reads and interprets statistical tables
in manuals or research reports.
- Interprets line graphs and pie charts
about sales trends to develop
marketing strategies, drawing on
her/his specialized knowledge of an
industry or a field.
- Uses a blueprint of the whole plant
to locate equipment, such as a specific
valve.
- Monitors computer screens
displaying schematic and analogue
representations of various sections
of the process. The displays include
diagrams, graphs and charts.
Operators analyze numerous screens
of information about processing rates,
levels, ratios, percentages and trends.
- Interprets information contained in
complex tables and financial data
represented as graphs with multiple
plots and scales; uses amortization
rates and interest rate tables;
interprets plots representing rate of
return projections.
- Refers to graphs to compare data,
such as alarm system coverage from
month to month, or to examine
trends in crime statistics.
- Reads archival documents.
- Interprets scale drawings such
as blueprints, golf course plans,
topographical maps, architectural
drawings showing drainage and
irrigation.
- Reads graphs and tables, and
interprets other visual presentations
of information such as timeline
representations.
- Reads manuals using different
formats and symbols.
- Reads diagnostic flow charts to
determine a problem with a machine.
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BENCHMARKS 9 & 10
INFORMATION SEARCH
- Reads policy and procedure manuals,
equipment installation / manuals, user
product guides and health and safety
advisories.
- Reads forms, financial tables,
blueprints, computer programs with
multiple menus and navigational
functions.
- Looking at complex diagram /
overview of a manufacturing
operation, compares accuracy of
graphic information with the detailed
descriptive text.
- Locates several pieces of information
involving a complex search of online
electronic reference sources or
a variety of reference materials in
libraries, archives.
- Interprets and converts survey
information from a questionnaire into
percentages / categories as texts and
graphs.
INFORMATION ENTRY
- Reproduces information from several
complex visual graphics in paragraph
format.
- Writes a report that describes,
compares and summarizes data
recorded in a number of formats.
- Using a standard legal form, writes an
agreement, offer to purchase or work
contract.
- Describes and compares two processes
(e.g., routines, sequences, cycles, states,
systems, components and their functions)
in own area of study or work.
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