“There's a little bit of fear on our part. What's going to be the point? They're going to tell us all this stuff and there's nothing we can do about it. They know there's nothing we can do about it. They just want to tell somebody else. And they don't have anybody they can talk to... Plus, we don't bring it outside... As if she sat down with her neighbour and said the same kind of thing well everybody on the street's going to know.”

“I mean, women come in here with no self-esteem, Now, we can pretty much work with that..." But we don't know how to deal with violence in the home. I mean, they're not going to leave the home anyway. But to be able to tell them how they might deal with it if they are home... How to deal even with large families who are probably always bugging her because one or the other's always needing attention, The baby's always crying or she's having a hard time with the husband. Probably not violence on the part of beating, but nagging, or not there to help, or whatever, To be able to talk to and tell them, 'This is maybe what you could do or whatever'".

“If you're sitting down to me and you're telling me that, 'I have been sexually abused since the time that I was a child, my mother was a prostitute, I have been a prostitute' And you're saying to me, 'what do I do, am I crazy"...am I a dirty person, am I a terrible person' I mean not having the experience of having helped women walk through some of that, it's where we really lacked. Luckily enough, there were enough connections with women at the transition house so I could call up a feminist counsellor and say, 'Look, this is what's going on, What do I say?'-'Well, let them talk. Cool it. Don't send them to this person.' But it's like feeling that you're on the edge of a cliff all the time and not quite knowing what's being stirred up here and whether there is special assistance needed or whatever. Not knowing was the biggest”.