| Proper procedures are in place to ensure posttraining services are delivered. |
- Policy and Procedure
- Status print-outs for 3 & 6 month
follow-ups from IMS
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- copy of Policy and procedure
- copies of print-outs
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- Intake Clerk
- Intake Clerk
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| Targets for improving follow up contact rates are established and a plan is in place to achieve them. |
- Follow-up procedure in place. Follow-up rates are reviewed monthly by Executive Director to ensure that they meet business plan
targets. All lost contacts must have received numerous approaches of contact.
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- Procedure
- Notes on IMS LBS Activity Report and Exit/Follow-up printouts
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- Intake Clerk, instructors and ED
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(M) Proper procedures are in place to ensure
timeliness and efficiency of follow up. |
- Monthly IMS printout of exits used as worksheet to gather 3 & 6 month follow-up status. Class recorded to log time and individual files & IMS
records updated.
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- Statistic file
- IMS
- Client Files
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- Intake Clerk and staff, ED to review
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| (M) Data collected contributes to program evaluation in a meaningful way.. |
- Statistical review of IMS Follow-up status is analysed by Evaluation Committee along with Exit Status and Exit Interviews (Learner
Satisfaction Survey). Results are forwarded to Staff, Program Comm. and Board as appropriate.
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- Evaluation Committee minutes
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- ED and Evaluation Committee
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| Agency has procedures in place to ensure reasonable effort is made to have learners complete the learner satisfaction survey. |
- Policy and procedures in place. Survey to be done in person or telephone, when client advises of exit, as first option. Telephone trackdown
or mail-out as next option.
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- Policy and procedures Notes in file Results (low percentage of no surveys)
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- Intake Clerk, instructors and ED
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| Results of Learner Satisfaction Survey are sent to MTCU on schedule. |
- Reminder on office electronic calendar.
- Included in Intake Clerk procedures
- Record of emails
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- Record of reminder in calendar
- Procedure
- Copy of emails
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