COURSES OF ACTION right arrow PROMOTING CLARITY
Provide information in a coherent manner

Tips:

  • Present the information in an organized, progressive and seamless manner, as applicable:
    • from most to least important
    • in a natural and logical order
    • from simple to complex
  • Connect ideas, group them together and emphasize their logical relationship
  • Maintain unity of content and ensure a uniform format
Present essential information

Tips:

  • Provide only the information that is essential to obtaining the desired result
  • Avoid elements that depart from the main message and useless explanations
  • Avoid insinuation and the need to read between the lines

COURSES OF ACTION right arrow PROMOTING CREDIBILITY
Provide truthful and verifiable information

Tips:

  • Indicate sources
  • Provide references or points of contact
  • Distinguish between hypothesis and fact
Clearly identify the speaker and his or her intentions

Tips:

  • Have a clear idea of what is expected of the recipient and express it clearly
  • Take into account the recipient’s perceptions of the individual or organization transmitting the message
  • Avoid ambiguity regarding the identity of the speaker