Canadians with low literacy skills would like to receive information in plain language, organized in such a way that they can easily find what they need.

They want a step-by-step indication of how to obtain government services, although this is seen as less of a priority. They seek information centred on concrete solutions to their problems, with explanations based on examples drawn from their daily life.

PREFERENCES REGARDING COMMUNICATION
INFORMATION (% having answered "most important")
Plain language 36%
Easy to find 28%
Step-by-step 15%
Solutions to problems 7%
Concrete examples 4%

Numbers do not add up to 100 due to “Don’t know” responses.
Communication Canada, Towards Action: Issues and Challenges of Communicating with Canadians with Low Literacy Skills, April 2003.